Hi everyone, this is my first post and I am new to this forum, please be nice to me I just bought a new Acer Aspire 5745G laptop which comes with Windows 7 Home OS. Long words short, when I right click the MSN on the taskbar and click on the online status (say, to busy) or sign off, instead of functioning properly as it should, a window “C:\WINDOWS \system32” folder comes out. This happens on the taskbar, same problem occurs on the programs that I pin at the Start Menu. Edit: I restored everything to factory default (everything in C: deleted & reinstall the OS) but the problem still exists. I also scanned with Malwarebytes' and nothing happened.

There is a known issue caused by a misspelled startup entry in a \Run key, where the system32 folder appears when the computer is switched on. Your issue seems to be similar, so I suggest you look at the startup entries, as follows: Click the Windows Orb (Start), type msconfig and press Enter (you may have to click msconfig again at the top of the list). Go to the Startup Tab and remove the tick from any name that looks incomplete, perhaps not all of .exe is present or there may be a missing or duplicated backslash. Click OK and restart the computer. When it restarts, put a tick in ‘Don‘t show this again‘ as you‘re effectively doing a selective start up. If you remove a tick erroneously, it is completely reversible by running msconfig and reinstating it. If nothing obvious is found when you run msconfig, download and install the free Quick Startup. Not only does it check for the necessity of startup programs but it can identify ‘nasties‘ and ‘unknowns‘. Get it here http://www.glarysoft.com/qs.html?tag=download

You need to download and install the latest Windows Live Messenger. Windows Live Essentials Arthur Xie - MSFT

Dear BurrWalnut & Arthur Xie, Thank you very much for your time and inputs! :D I found the solution, apparently it was the 3rd party shell extensions that caused the jump list problem. For anyone who wants more info, go to http://social.technet.microsoft.com/Forums/en/w7itproui/thread/58c12e12-09cf-4eba-9890-270deb60e289 Cheers